‍ ‍RETURN & REFUND POLICY

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Last Updated: June 6, 2026‍ ‍

Thank you for supporting Color Well Studio. We take great pride in our work and want you to be entirely satisfied with your purchase. Because we deal in original artwork and specialized items, we have established the following guidelines for returns and refunds.

RETURN ELIGIBILITY‍ ‍

  • All sales are final except in cases of shipping damage. Once an order has been submitted, it cannot be changed or modified in any way. We cannot accept returns on any artwork purchases.

  • Exclusions: Please note that Original Artwork, Commissioned Pieces, and Final Sale items are generally not eligible for return unless they arrive damaged from shipping.

THE RETURN PROCESS‍ ‍

If your item is eligible for return, please follow these steps:

  1. Authorization: Email us at Color Well Studio with your order number and reason for the return to receive a Return Authorization.

  2. Shipping: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

  3. Insurance: We strongly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we cannot refund items that are lost or damaged during return transit.

REFUNDS‍ ‍

Once your return is received and inspected by Color Well Studio:

  • We will send you an email to notify you that we have received your returned item and whether the refund has been approved or rejected based on its condition.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days from the day return was received.

HIGH-VALUE ITEMS & SIGNATURE DELIVERY‍ ‍

To ensure the safe arrival of significant works, the following terms apply to high-value orders:

  • Signature Requirement: For original paintings and orders exceeding $500.00 USD, we require a signature upon delivery. This ensures the artwork is handed directly to you or a resident and not left unattended.

  • Tracking: You will receive a tracking number once the item ships. It is the customer's responsibility to ensure someone is available to sign for the package on the estimated delivery date provided by the carrier.

  • Rerouting: If a package is returned to the Color Well Studio because it was unable to be signed for after multiple attempts, the customer will be responsible for additional shipping costs to resend the item.

DAMAGES AND ISSUES

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately.‍ ‍

·         Carrier Damage: If your artwork arrives damaged, you must take high-resolution photos of both the exterior packaging and the artwork do not discard any materials. Contact us at Color Well Studio within 24 hours of delivery. These photos are mandatory for us to process an insurance claim and issue a refund.‍ ‍

·         Missing Packages: If your tracking information shows "Delivered" but you have not received the item, Color Well Studio is not responsible for packages stolen or lost after a confirmed delivery to the correct address.‍ ‍

EXCHANGES‍ ‍

We don’t offer exchanges at this time. ‍ ‍

CANCELLATIONS‍ ‍

  • All Artwork is final sale. Once an order has been submitted, it cannot be changed or modified in any way. We cannot accept returns on any artwork purchases.

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